Agreement between Verona In Tour and its users and clients
Verona In Tour is a business and customer based company. Terms and conditions tend to be full of words and rigidlanguage and ours probably is not any exception. In the end, we want you to have the best possible experience and will try to provide you with such. We highly recommend you read over these terms and conditions in their entirety. One of the most relevant areas is section 6 – 6.3. This is regarding cancelations and refunds. Please look it over, understand it and ask questions if needed. Thanks for considering us!
Terms and Conditions – refer to the policy & rules which regulate the use of this site.
User – refers to any person, you, who enter, read, and/or uses this site and all that it has to offer.
Seller – refers to Verona In Tour and those of which are employed by Verona In Tour Service Provider – refers to any person not employed directly by Verona In Tour that provides services under the guidance of Verona In Tour May also be referred to as a 3rd Party or 3rd Party Service Provider.
Website (site) – refers to rileb90.wpengine.com website and any links available from or within the website, but does not include any external websites or links to external websites not belonging to or controlled by Verona In Tour or a related Verona In Tour company.
Material/s – refers to physical material and items contained in this site that can be extracted. i.e. HTML, photographs, maps, software, films, emails, video.
Services – refers to the products and services offered within this website; tangible or intangible.
Private Tours – A tour that is conducted privately without outside participants. This means that it is simply your group, however large or small, and the tour guide.
Small Group Tour – A tour that has members from multiple parties and a tour guide. Group sizes vary as advertised on our website, but basically, your group may be accompanied by others.
Museum Tickets/admissions – refers to the fee charged in order to enter museums, archeological sites and/or desired historical sites of importance.
Booking confirmation – is a confirmation sent via email or fax that confirms services have been confirmed and reserved.
Clients – users that have accepted terms and agreements of Verona In Tour and have paid or eventually will pay for services. This agreement will either be made after the booking process on our site by purchasing our travel products or with a member of our travel planning team via email.
Drivers – refers to service professionals that operate cars, vans, helicopters, boats, buses and/or any vehicle powered by an energy source.
2. YOUR CONTRACT WITH Verona In Tour
When you make a booking with “Verona In Tour” you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. These conditions in conjunction with the information set out on our website form the entire agreement between yourself and Verona In Tour. Verona In Tour reserves the right to change these terms & conditions without notice but we notify you beforehand.
Verona In Tour offers you the opportunity to purchase tourism-related products and services without registration. Each product and service includes the following features, which you automatically agree to upon purchase:
– booking the tour/trip, part of it or a specific experience, in the cities in which we are present;
– assistance from Verona In Tour staff, to the best of their abilities, for the duration of the service
– opportunity to notify you about new or alternative products and services similar to what you are buying.
Prices are fixed at the time of booking and generally will not be subject to surcharges. The only exception to this will be an increase in our costs arising as a result of any government action or ticket price increase without warning. Museum tickets/admissions are also subject to change without notice due to the addition and removal of Exhibitions by the museums. We only state this to reserve the right but have never had to enforce it.
Prices may change with the use of promo codes as detailed in section 4.
Our tours and experiences are able to be viewed in multiple currencies, but payment takes place in EUR via STRIPE, American technology company based in San Francisco, California.
Foreign Exchange Rates (FX rates) are built into our prices using a secure system. Rates found online are the basis for our rates, but may not be the same as our rates. Our rates are updated once per day and may be slightly higher than those found online. The FX rate at which we sell our tours are non-negotiable.
4. CANCELLATIONS BY CLIENTS ON TOURS
Group Tours – Verona In Tour offers a full refund on cancellations made more than 48 hours prior to your tour taking place with the exception of Trip Planning (article 9). Cancellations made within 48 hours of your tour taking place cannot be refunded but we will do our best to accommodate you on another tour or date, pending availability. We will do our best to re-schedule you on another tour, but reserve the right to charge up to 40% of the original cost. Once again, this is subject to availability. The cost we ask varies per tour, but in general we only charge you for any additional costs that we incur such as tickets. We have no intention of profiting from disruptions to your vacation and will work with providers and suppliers to get this cost reduced to a minimum.
Private Tours – Verona In Tour offers a full refund on cancellations made more than 7 days prior to your tour taking place with the exception of Trip Planning of multi day tours (article 9).
Due to extremely strict slot times for entry into sites, we recommend you to show up 15 minutes before the scheduled meeting time on your voucher. The group leaves exactly at the scheduled meeting time. If you show up late or cannot find the meeting point, for any reason, you will not be granted a refund. For most tours, it is not logistically possible to join the group after it has started. As always, we will do our best to reschedule you onto a later tour of equal or lesser value.
It is highly recommended that you carry a mobile device with you to the meeting point. Use the phone number and email address of that device when booking. If you are late or lost we will do our best to contact you to help. If we successfully contact you and you still cannot get to the meeting point in time to enter with our group, you will not be granted a refund.
The first paragraph in the above Article 6 Terms and Conditions do not apply to the purchase of Trip Planning or Guided Vacations multi day. Terms & Conditions regarding Trip Planning Cancellations can be found in Article 6.3 and 8. Terms & Conditions regarding Guided Vacation Cancellations can be found in Article 6.2.
5. CANCELLATION DUE TO PLANES, TRAINS OR AUTOMOBILE
As stated above, we do not refund clients who do not show up on time for tours. This includes, but is not limited to, tardiness due to flight or train cancellations, delays or issues caused by traffic or congestion. In general, we do not refund anyone cancelling within 24 hours of the tour start time.
To protect you from this portion of our cancelation policy, we recommend the purchase of travel insurance. We recommend a particular policy, but you are welcome to shop around. Be sure to ask a representative if the insurance policy covers losses due to delays and cancellations. We also recommend getting that in writing. Verona In Tour does not take responsibility if a policy, even the one we recommend, does not cover any losses due to delays. Each traveler should be diligent when selecting a policy to ensure it covers trip disruptions.
In the case of a delay, we recommend contacting us as soon as you know you will be late. The earlier we know, the more we can do to reschedule you or help.
As mentioned above, for small group tours, we will do our best to re-schedule you on another tour for as much as 40% of the original cost, but once again this is subject to availability. For private tours, customers will be asked to pay up to 60% of the original tour cost.
6. TRIP PLANNING INITIAL FEE
At the initiation of planning a trip Verona In Tour reserves the right to request a refundable deposit of 30% to confirm the tour.
7. CANCELLATION POLICY FOR TRIP PLANNING
Verona In Tour reserves the right to charge for cancellation of a multi day tours:
-Penalty of 30% of the price in case of withdrawal communicated within 31 days from the starting date
-Penalty of 50% of the price in case of withdrawal communicated within 16 days from the starting date
-Penalty of 80% of the price in case of withdrawal communicated within 5 days from the start
– Penalty of 100% of the price in case of withdrawal communicated within 72 hours from the starting date
8. TRIP PLANNING AMENDMENTS BY BUYERS
Trip planning is a service administered prior to arrival of your desired destination therefore the service is completed upon payment. Once any form of payment is made, Verona In Tour will not offer a refund to the Trip Planning fee in your invoice. If you choose to amend or change your reservations Verona In Tour as a service will do its best to make it happen without additional charges, but we reserve the right to assess amendments as cancellations if coinciding cancellation policies held by hotels or service providers conflict with those of Verona In Tour. All other fees are subject to a 95% refund less admissions with the exception of 3rd party affiliates with conflicting terms and conditions as stated above.
9. TIME AND DATE CHANGES BY Verona In Tour
Verona In Tour reserves the right to change the start time, date, meeting point of any tour or service you book through Verona In Tour or any affiliate companies. Changes like these happen in response to changes in the tourism landscape.
Verona In Tour will contact customers via the phone number & email provided when the customer books. We understand that phones do not often have service when traveling, but Verona In Tour does not take responsibility for customers who do not have access to email to track time changes when traveling.
Certain tours are more susceptible to time change. In the case you, the user, are dissatisfied with the change offered and have met the conditions in the following paragraph, Verona In Tour will offer a full refund.
9.1 Refund Conditions for Time Changes Made by Verona In Tour
On a less frequent basis, tours can be subject to a date change.
In the case of a date change, Verona In Tour will reach out to the user via email and/or phone to offer alternative dates for the same tour (pending availability). If an alternative date is not available, Verona In Tour will offer the user another type of tour or service (tour or transfer(s)) to replace their original tour. If the value of the new tour or service differs to that of the original tour, the difference will be refunded/charged once the user accepts the new tour or service. Upon accepting the new tour or service, the user is immediately subject to the 24-hour “private tour” cancellation policy.
Should none of the options provided by Verona In Tour fit the user’s itinerary, Verona In Tour will issue a full refund to the user, without restrictions. If the user does not receive Verona In Tour’s correspondence or does not respond to Verona In Tour’s correspondence prior to their original tour date, Verona In Tour will simply refund the user the full amount of their original tour.
9.2 Date and Time Zone
All date and time calculations are to be made in the time-zone of the city in question. e.g. If the tour is meant to take place in Rome, Central European Time (CET).
Prices for tours and experiences are denominated in European Euro currency, but final payment is taken in EUR. When you purchase from Verona In Tour on our website or through another party, your sale is taking place in Europe. For this reason, we take payment in EUR.
You may visualize our pricing in Euro, USD, CAD, AUS and GBP, but your card will be charged in EUR. If you are concerned about your bank charging you fees for making a purchase in a foreign currency please contact them directly.
This does not make Verona In Tour simply a booking agency. All tours and experiences are managed and operated by our Tour Operator and offices throughout Italy and Europe.
10.2 Trip planning
Once you have finalized your plans for your vacation, our trip planning payment plan is the following:
Our booking planning payment plan is the following:
For multi day tours:
– 30% deposit to confirm the trip
– Full payment 30 days prior the trip
All payments are taken by credit card or check.
-For tour with less than 30 days of anticipation we required full payment to confirm at least one week before the starting date
All payments are taken by credit card or check.
11. INJURY, LOSS OR DAMAGES AGREEMENT BETWEEN USERS & Verona In Tour
Verona In Tour is not responsible for any loss, injury or damage that occurs during the use of its services i.e. robbery, car crash, illness, acts of terrorism, spontaneous gladiatorial events and/or the chapter Revelations from the bible.
Verona In Tour is not responsible for the actions of its 3rd party service providers such as drivers or guides. Verona In Tour will however assure that all drivers have the proper insurance policy and licensing for transporting tourists in their locality.
12. TRAVEL INSURANCE
Verona In Tour advises all clients to purchase travel insurance in every circumstance possible. Verona In Tour may at times recommend an insurance provider, but is not a certified seller of insurance and does not take responsibility for future disputes with any recommended seller of travel insurance. does assure users that it will not recommend any travel insurance provider that has, as far as Verona In Tour is aware, caused problems for previous Verona In Tour clients.
If any employee of Verona In Tour advises any user or client against the purchase of Travel Insurance they will be subject to termination immediately without compensation.
13. SPECIAL ASSISTANCE
Travelers needing special assistance must report disability or allergy to Verona In Tour at the time of booking. Verona In Tour will make every effort to accommodate all travelers but not all historical sites are equipped for those who have walking difficulties. Travelers should know that handicap access is not required in Italy such as in the United States (Americans with Disabilities Act). Some sights, such as The Roman Forum, will be difficult to access for those in wheelchairs.
14. BAGGAGE DISCLAIMER
Verona In Tour cannot be responsible for lost, stolen or damaged personal items during tours. Verona In Tour partners with the best transport providers, attentive guides, and service providers, but it is the responsibility of each participant to keep a watchful eye on their personal effects. Verona In Tour always recommends that travelers have adequate insurance to cover these issues.
15. HOLIDAY OR MUSEUM CLOSURES
Verona In Tour has done all adequate research and planning to be sure its clients are able to do all of the tours scheduled on Verona In Tour website, but we cannot be responsible for strikes within Italy. If there is a museum or archeological site closure due to strike, Verona In Tour cannot take responsibility as there is no way to know in advance. We will try our best to reschedule any affected tours, but successful rescheduling to meet client needs cannot be guaranteed. Most museums in Italy reserve the right to close at an instance notice for any reason they deem necessary. Verona In Tour cannot be responsible for choices made by archeological site, museums or church management.
15. YOUTH DISCLAIMER
Any minor child under the age of majority who participates in a Verona In Tour Tour, Verona In Tour GUIDED Vacations or Verona In Tour service, must be accompanied by an adult and supervised by an adult during the entire length of the city tour/vacation package/service. Verona In Tour, or any person employed by Verona In Tour, cannot take responsibility for minor children during the length of a Verona In Tour city tour/vacation package/service.
15.1 Disability Disclaimer
It is highly recommended that persons needing special assistance book a Verona In Tour private tour with a companion that is physically able and completely responsible for providing assistance. Although Verona In Tour will do as much as possible to accommodate those with disabilities, Verona In Tour cannot be responsible for personal assistance and, in order to ensure you get the most out of your experience, it is suggested that you book a private tour to give you flexibility with times and to ensure the best tour route is planned in advance to meet your needs.
16. Verona In Tour LIMITATIONS FOR USE OF WEBSITE: VERONAINTOUR.COM
The information contained in this website is for general information purposes only. The information is provided by Verona In Tour and, while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Verona In Tour is not in the business of selling personal information, content, data, or anything that is not property of Verona In Tour. Verona In Tour ensures the user and client that we will not intentionally sell your private data that may be collected intentionally or unintentionally by Verona In Tour.
The user is subject to these Terms and Conditions immediately upon entering our site.