FAQ Frequently Asked Questions

The Verona In Tour support team is available 24/7 by email, live chat, and phone

F.A.Q.

Common Questions

How many days before do I have to book?

We ask to book at least 48 hours before. For requests with less than 48 hours call or write an email to check availability.

What is your cancellation policy?

We have a cancellation policy of 48h. It is not possible to modify or cancel the booking within 48h before the departure of the tour. No reimbursement will be granted to any client who is not at the place of departure at the time established; similarly, no reimbursement will be granted to clients who lose contact with the guide or who do not complete the excursion. For more details visit Cancellation Policy.

How many people are there on tour?

The tour could reach different size, it depends on the experience that you booked. Please check the details of the tour. 

In what language(s) is the tour spoken?

All tours are offered in English, unless otherwise stated.

How long last the tour?

Every tour has different duration. You will find it in the tour description in the section titled ‘What you should know’.

If I dont reach the minimum number to book, what can i do?

Some tour have a minimum number to reach. Each person can book individually but if the activity doesn’t reach the minimum number, Verona In Tour reserves the right to cancel.

What is your payment policy?

We ask for 100% payment upon confirmation.

Can I join activities in other days/time?

Yes, you can contact us to request different availability.

What is a private tour?

Private tour groups consist of your party/group & your own private guide. A small group tour is when you will join a tour that is open to other travelers who booked for the same date. 

What is a self-guided tour?

During the self tour there is no guide, but you will have a map and you can contact us whenever you want for assisance. However, the self-guided tour include an organized experience (cooking class, picninc, etc).

What is your rain policy?

Not all the tours have a rain policy. Generally all the bike tours and outdoor tours will be cancelled. Do not worry because you will be contacted at least 5 hours beforehand.

Which activities are suitable for children?

Unless otherwise stated, most of our tours provide the services to fit your children in. Every limit of age is indicated in the details of each tour.

Are there seniors or children discounts?

Unless otherwise stated, excursions are free for children under the age of six; for children aged between six to twelve there is a reduction. Show a document proving children’s age, upon request.

If I have food allergy or some requests, is there a special menu?

Yes, upon request we adapt our menu for paticular diets.

How can I reach the meeting point, if I dont have a car?

Most of our tours start from Villafranca, which can be reached by train from Garda lake or Verona. We offer also scheduled Pick up/Drop off available upon request.

If I want to make an experience that is not in your website, what can i do?

If you can’t find what you want you can contact us and togheter we create a tailor made experience.